This course is designed to benefit those who are working in a customer centric role. Customer service plays an inportant role in bringing repeat customers to any business. This training focus on the main objectives of customer service such as customer relationship, dealing with requests, queries, issues and how to increase positive feedback.
Course Covers
- Customer Relationship
- Dealing with Requests, Queries and Issues
- Techniques and Strategies for Handing Difficult Customers
- Telephone Manners
- Roles of Appearance and Impressions in Customer Relations
Overview
This course is designed to benefit those who are working in a customer centric role. Customer service plays an inportant role in bringing repeat customers to any business. This training focus on the main objectives of customer service such as customer relationship, dealing with requests, queries, issues and how to increase positive feedback.
Upon successful completion of this training, learners will be able to improve their overall customer dealing skills, describe how and shy to put customers always first, describe techniques needed to manage a customer service department etc. Course completion certificate is available upon successful completion.
Reviews
Write Your Own Review
Course Syllabus
- What is customer Service?
- Customer Relationship
- Dealing with Requests, Queries and Issues
- Techniques and Strategies for Handing Difficult Customers
- Telephone Manners vs Face-to-Face Manners
- Roles of Appearance and Impressions in Customer Relations
- Increase Positive Feedback
Good overall training, helped me alot with finding the best resume style. Good resource library. The learning dashboard has many useful features.
After taking this course I change the style of my resume and tailored my resume according to the job specification and it made the difference strightaway. Helpful information but the training needs to be a little more interactive.